Client communication, handled the way you want it.
Every therapist approaches between-session contact differently - from purely logistical communication to a more active presence between appointments. Kindred Practice supports the full range. Whatever your approach, it works cleanly, professionally, and without adding to your administrative load.
The communication your practice needs - not more, not less.
There are two kinds of communication in a therapy practice. The first is administrative: appointment reminders, scheduling changes, form delivery, billing notifications. This communication needs to happen reliably and without error - and ideally without you having to initiate it manually every time.
The second is relational: check-ins, shared resources, between-session contact. How much of this happens, when, and through what channel is a clinical decision that belongs entirely to you. Some therapists keep between-session contact minimal. Others are more active between appointments. Both are supported.
Kindred Practice handles the administrative communication automatically, so it's never a burden. And it provides a secure, organized channel for relational communication - if and when you choose to use it.
Everything your communication requires
Secure client messaging
A PHIPA- and HIPAA-compliant messaging channel between you and your clients - organized, private, and separate from personal email or text. Use it as much or as little as your clinical approach calls for.
Automated appointment reminders
SMS and email reminders sent to clients before sessions, on a schedule you set. Fewer missed appointments, less manual chasing - handled entirely in the background.
Automated email workflows
Welcome messages, appointment confirmations, intake form delivery, billing notifications - customizable workflows that trigger automatically at the right moment. Set them once and let the system handle the rest.
SMS notifications
Time-sensitive updates reach clients quickly and reliably by text. Scheduling changes, urgent notifications, or anything that needs to arrive promptly.
Multi-channel delivery
Clients receive communications through the channel they prefer - SMS, email, or in-app message - with fallback delivery if the primary channel doesn't reach them.
Intelligent notification centre
All incoming and outgoing communications in one organized view. Filter by client, by type, by urgency. Nothing gets lost and nothing requires you to switch between tools.
Professional templates
Customizable message templates that reflect your practice's voice and values. Consistent, professional communication without writing every message from scratch.
Trigger-based workflows
Messages sent automatically based on specific events - a booking confirmed, a form not yet completed, an appointment approaching. The right message at the right moment, without manual coordination.
Client communication preferences
Clients can indicate how they prefer to be contacted. The system respects those preferences automatically.
A professional channel for whatever you choose to use it for.
One of the quieter design decisions in Kindred Practice is that the Communication Hub is built to support the therapist's approach, not to encourage contact for its own sake.
Administrative communication happens automatically - reminders, scheduling, forms - so that logistical noise never bleeds into the clinical relationship. Between-session messaging, if you use it, happens through a contained, secure, professional channel rather than through personal email or text. That distinction matters: communication that happens within a defined system is easier to manage, easier to track, and easier to keep within whatever boundaries you've set.
For therapists who keep between-session contact minimal, the hub handles the logistics and stays out of the way. For therapists who use it more actively, it provides a professional container for that contact. Either way, you're in control of what the communication looks like.
Frequently asked questions
It handles all client communication within Kindred Practice - from appointment reminders and scheduling notifications to secure messaging and resource sharing. How much you use it beyond the administrative basics is entirely up to you and your clinical approach.
Yes. All messaging within Kindred Practice is encrypted and built to support PHIPA requirements in Canada and HIPAA requirements in the US. Communication stays within the platform - separate from personal email or text - which is also better for maintaining professional records.
Yes. Reminders are sent automatically by SMS and email before appointments, on a schedule you configure. You can set different reminder timing for different session types and client preferences.
Yes. All automated messages - welcome emails, reminders, notifications - are built from customizable templates that reflect your practice's voice. You set the tone; the system handles the delivery.
Yes. Clients can set their communication preferences, and the system respects them automatically - delivering messages through the channel that works best for them.
The system uses multi-channel delivery with fallback logic - if a message doesn't reach a client through their preferred channel, it's delivered through an alternative. You can also see delivery status for any message in the notification centre.
Yes. All communications are logged within the client's record in Kindred Practice. This is useful for continuity, for compliance, and for your own reference if you ever need to review what was sent or received.
Communication that works the way you do.
Try Kindred Practice free for 14 days and see what client communication looks like when it's built around your clinical approach - not a one-size-fits-all model.